About Rosa

YOUR NORTHEAST OHIO CONNECTION
SERVING 10 COUNTIES IN CLEVELAND/AKRON METRO AREAS

PROFESSIONAL SUMMARY:

• 20 years of experience in Customer Service, Operations, Accounting, Transaction Management, Real Estate & Relocation Industries including several Leadership roles
• Supervision of Lease Administrators, Customer Service Representatives & Support Staff
• Microsoft Excel/Word; PeopleSoft; ServiceEngine; UPExch Unclaimed Funds; BrokerWolf; DotLoop, MLS

WORK EXPERIENCE:

Business/Closing Coordinator

• Closing Liaison between real estate agents, sellers, buyers, title companies & relocation corporations to facilitate timely & accurate real estate closings
• Weekly transaction reporting; Reconciling, monitoring deadlines & other accounting duties
• Maintain transaction database (BrokerWolf); use of online document storage system (DotLoop) & MLS
• Review residential real estate sales contracts & documentation for accuracy & compliance
• Process commissions, accounts payables & accounts receivables
• Research & obtain bids for renewing services/equipment contracts

Accounting Coordinator

• Unclaimed Funds processing/reporting to government entities of U.S. territories/states on 4 SIRVA companies
• Stale check research, resolution & reissue; Accounts receivables aging review & file adjustments
• Auditing of income accrual; Review & journal entry processing of gross margin/insurance/interest GL accounts
• Write-offs, adjustments & international wires manually processed
• Created & maintained procedures

Relocation Consultant

• Relocation advocacy services for U.S. Government & Corporate Clients relocating their employees (transferees) through implementation & facilitation of the Client’s and SIRVA’s relocation policies/procedures
• Single point-of-contact for transferees, Liaison to real estate brokerages, title/attorney/closing companies
• Managed real estate agents to ensure high service levels & secure timely home sale & purchase transactions
• Negotiated & executed real estate contracts & related relocation documentation
• Effective problem solving & conflict resolution; strong communication & analytical skills

Relocation Coordinator

• Support services to team of Relocation Consultants/Managers; backup to Relocation Consultants
• Reviewed/processed title, listing & contract documentation; Audited files for Closing/Inventory Departments
• Chairperson of Relocation Compensation Committee which developed job descriptions, competitive industry compensation assessments & recommendations to senior management for new compensation program
• Assigned to special projects by Operations and Executive management to assess process inefficiencies & identify/implement best practices

Manager, Lease Administration

• Responsible for the commercial retail leasing department; Supervision of 5 Lease Administrators

AFFILIATIONS, PROFESSIONAL TRAINING, EDUCATION:

• Worldwide ERC: Certified Relocation Professional (CRP) ~ 2003 to present
• Tres Dias International: Board of Directors & Financial Secretary ~ 2016 to 2021
• Junior Chamber of Commerce/Cleveland: prior Board of Directors Management Vice President & Treasurer Cleveland State University: Associates Equivalent